Shipping & Returns
Shipping From Showroom
Orders are processed and mailed within 5-7 business days unless otherwise noted or a pre-sale item. Please take this extra time into account when choosing your shipping method at checkout.
Dropshipping
Items such as lighting fixtures, casegoods, accent furniture, and seating ship directly from the manufacturer. Shipping speeds depend on stock levels at time of purchase. When your order is placed, we will contact you regarding an ETA on transit time. Orders may be cancelled within 48hrs of purchase with no restocking fees. Beyond that timeframe, we will do our best to accommodate cancellations but cannot guarantee it. Feel free to contact us at info@furnishnola.com regarding any questions or concerns.
Please be sure and confirm your shipping address when ordering, as we are unable to re-route a package once it has been shipped. Once your order has shipped, you will receive an email with tracking information to track your package.
Returns
All returns due to customer remorse are at our discretion. We gladly accept returns of unused products Shipped from Showroom within 14 days of the order being placed, and will incur a minimum 20% restocking fee. Items must be in original condition and packaging. All sales and promotions are final sales. Dropshipped item returns are not accepted at this time.
Shipping charges are non-refundable and customers are responsible for return shipping costs. Damaged items upon receipt will unfortunately not be eligible for a refund, so please be sure to pack your return with care.
To return an item, please email info@furnishnola.com with your order number and we will provide the necessary information to initiate the return.
Furnish will refund the original payment upon receipt and inspection of the returned merchandise. Please note that shipping charges are non-refundable.
Damages
We use great care when shipping merchandise, but accidents happen. Any damage or defects must be noted in an email to us within 48 hours of receipt. If you have received a damaged package, please email info@furnishnola.com with your order number, description of damage, and a photo of the damaged item and packaging.
Missing Shipment
The courier selected at checkout is responsible for delivery of your order. If your package is lost or delayed, it is the carrier’s responsibility, and all inquiries should be directed to them. While we are not responsible for lost or stolen packages after leaving our care, we will do our best to help. Please let us know if we can provide any information to assist the investigation.
Local customers
Select the “Local Pickup” option at checkout and the order can be picked up locally for customers in the Greater New Orleans area. Once you have placed your order, you will receive a confirmation email with pick-up instructions.